A-Z

Opening hours / Phone contact
In case of urgent problems in the holiday home, outside normal opening hours, please contact us on this landline number: +45 6161 1620. It is not possible to send SMS to this number.
We can be contacted by telephone every day from 09.00-22.00. The office opening hours are: Monday to Friday 9.00 to 16.00 - Saturday and Sunday are closed.
If you arrive to the holiday home outside this hours please let the agency know.

Arrival and Departure
The rental agreement states where you will be able to pick up the key to your holiday home. It will also inform you of when the holiday home is at your disposal on the day of arrival, as well as the latest time checkout is, on the day of departure.
For key collection at the agency: Upon arrival outside the agency's opening hours the key to the holiday home will be ready for collection in the agency's key box/key room. When departing outside the agency's opening hours, the key can be delivered in the agency's mailbox/key box.

Barbecue
Most holiday homes have a barbecue included in their inventory. Feriepartner assume no responsibility for the quality or condition of this barbecue.

Beds/sleeping areas/cupboard space
Bed sizes vary greatly. The width of a double bed varies from approx. 120-180 cm. The length varies from 175-200 cm. The width of single beds varies from 60-85 cm and the length from 175-200 cm. Double beds often consist of one large mattress, but sometimes of two single mattresses. Often there is a protective mattress on top on the grounds of hygiene and appearance. Please lay your own sheet on top of the protective mattress.
Holiday homes generally have quite limited cupboard space. Therefore, you cannot expect to lay/hang all the clothes you have brought in cupboards. Some cupboards are open or with a curtain.

Bicycles
In some holiday homes there are bicycles, which the renter is free to use. But Feriepartner take no responsibility for their quality and standard or any defects.

Bicycle rental
You can rent bicycles in the area, and Feriepartner are always available, should you need further information.

Complaints
Damages and complaints must be immediately reported to Feriepartner at the start of the rental period. If this is not possible upon arrival, you must get in touch no later than 48 hours later. Damages/defects/complaints do not necessarily lead to discount or compensation (p. §6 General Terms and Conditions).

Construction noise
During your holiday, there may be construction noise in the immediate surroundings. Feriepartner have no way of knowing when and where building or renovation is taking place, and therefore cannot be held responsible. 

Décor/equipment
All holiday homes are privately owned and decorated in accordance with the owner’s taste and requirements. Therefore, Feriepartner bear no responsibility for the renter’s individual expectations. Unless otherwise specified, all holiday homes are equipped with toilet, hot and cold water, hand shower/shower cabin, stove, coffee maker, vacuum cleaner, and radiators. The beds have duvets (in some cases feather duvets), pillows and possibly a mattress topper. There are cutlery and kitchen utensils for the number of persons allowed in the holiday home. Please contact Feriepartner if you have any questions about décor etc. For your holiday, you must bring the following yourself: bedding, towels, tea towels, dishcloths, tablecloth, and toiletries.
The holiday home is not always equipped with cleaning agents. The renter is thus requested to bring cleaning agents.

Deposit / consumption
a) Will be offset against utilities
A deposit is required with each rental agreement and is paid with the 2nd instalment. After departure the holiday home is checked. Utility expenses will be offset against the deposit and the balance refunded within 14 days after departure, into the account you have stipulated. 
b) Will not be offset against utilities
A deposit is required with each rental agreement and is paid with the 2nd instalment. After departure the holiday home is checked. Utilities expenses cannot be offset against the deposit but are payable on departure as per the instructions from the rental agency. The amount is refunded within 14 days after departure, into the account you have stipulated.

Driving directions
All destinations and directions can be generated on Google Map or similar services. If you cannot find the destination, please contact Feriepartner.

Electric car charging
In the holiday home description on our website under Facilities, it will appear whether charging an electric car (also applies to hybrids) at the rented holiday home is allowed or not. If charging of an electric car is permitted, it is stated under Facilities which type of charge is made available and thus permitted.
If the renter acts in breach of the holiday home description by charging his electric car where it is not permitted, the renter is directly liable to Feriepartner and the owner of the holiday home, for the damage and loss that the improper charging may cause.

Electricity
220 Volts in all holiday homes.

Energy consumption
Feriepartner recommend that you keep an eye on your energy consumption during your stay.

Final cleaning
Final cleaning is included and that means you do not have to spend the last hours of your holiday cleaning, but the holiday home must be tidy, dishwasher, refrigerator and waste must be emptied, on departure. Bottles and cans, as well as garbage that do not fit in the bin, shall be disposed before leaving the holiday home. See www.bofa.dk/affald-i-sommerhuset where environmental stations are located.

Firewood
Firewood is not included in the rental price, but you can buy firewood in supermarkets etc. If there is any firewood at the holiday home, this is the owner’s private property, and may only be used/purchased, if permission has been granted. In this case, the payment is made directly to the owner and left in the holiday home on departure. It is forbidden to gather firewood in the forest or on the beach, as it may contain salt, which can damage the stove. If there are high winds or storms, it may be that the wood burning stove/fireplace cannot be used, because the wind pressures the smoke back down the chimney.

Fishing licence
You can buy a fishing licence for inshore fishing on www.fisketegn.dk

Garbage
Next to the holiday home you will find either a rubbish bin or a rubbish bag. Please notice that these are not regularly emptied weekly. The time of garbage collection will vary, and therefore you cannot necessarily expect an empty bin/bag upon arrival.

All waste must be sorted and disposed of according to the specified regulations. If the holiday home is left with an overflowing waste container or unsorted waste, Feriepartner reserves the right to charge a fee for disposal of the waste.We recommend that you separate empty bottles, cans, cardboard and paper, and deliver these to a garbage collection point in the appropriate area. The green bin is only for cardboard and paper.

Garden furniture
All holiday homes have garden furniture for your use, i.e. table and chairs.  Parasols, sun loungers and cushions are excluded from this category, and so you cannot expect them to be available in the holiday home.

Guests
It is important to point out that you must never accommodate more people in the holiday home than the number specified in the holiday home’s description. Nor is it allowed to pitch tents, or park caravans or camping vans on the holiday home’s plot.

Health insurance
You are recommended to bring your health insurance details when you go on holiday.

High chair, cot and pushchair
You can collect and return cots and high chairs for free from Feriepartner. You should collect any items you have ordered along with the key on arrival, and return them upon departure. There is a charge for ordering cots, high chairs and pushchairs.

Hot tub
Hygiene in a hot tub is very important. Feriepartner makes sure that between all rental periods the hot tub is thoroughly cleaned to reduce bacteria. If you use the hot tub, you must put one chlorine tablet per person in the water. All holiday homes with hot tubs supply chlorine tablets. Only switch on the hot tub when the water is 10 cm above the nozzles.

Information about the holiday home
If you have questions about the holiday home, you can find answers in the holiday home's digital info folder via ‘My Feriepartner’/your booking login.

Internet
Internet connections can vary from holiday home to holiday home. There is high speed internet in many holiday homes, but there are also homes which has a very limited access to the Internet. There are several types of Internet connections, some are only suited for surfing the Internet, email, facebook etc. while others can be used for "streaming" movies and music. For more information, please contact Feriepartner Bornholm.

Land
Feriepartner descriptions frequently include the expression “natural land.” This refers to heather moors, tall grass, uneven ground, wild heath etc. This “natural land” has been left to nature, so you cannot count on being able to use the entire area. Nor can you expect the grass to be cut, so that, for example, children can play ball. It is not allowed to park a caravan or pitch a tent on the land. Please also read the point: “Guests”.

Linen
A linen pack contains: bedding, a small and a large towel and tea towel.
Pre-ordered linen packs will be delivered to the holiday home by our staff and should be left in the holiday home on departure.
If you have not ordered bedding prior to the start of the rental period, you will be charged a provision fee
If you have not pre-ordered linen packs, Feriepartner charge a provision fee.

Lost property
Feriepartner will hold on to lost property for up to three months after the end of a stay. Any articles will be sent by mail at the renter’s expense. 

Military exercises
In certain areas of Denmark military exercises occasionally take place. As far as possible, such activities take place outside holiday periods. You can obtain further information from Feriepartner. Sometimes the exercises are planned at the last minute, so it is impossible to provide accurate information.

Payment
The 1st instalment is a prepayment of 25% of the overall rental price. The balance and the deposit must be paid no later than 70 days before the start of the rental period. If booking less than 70 days before the start of the rental period, the full rent must be paid immediately. Together with the rental agreement all guests receive bank details, including IBAN number and SWIFT code for transferring the stated amount. All guests can pay by credit card on the Feriepartner website.

Pets
Pets are welcome in many Feriepartner holiday homes, but make sure you first read the description of the house before you book your stay. In holiday homes where pets are allowed, the pet may only move around on the grounds of the holiday home. Pets do not have to be on a leash on the holiday home grounds. All other places, including on public roads, the pet is required to be on a leash unless otherwise is provided by public regulations. If you bring pets, it is not allowed under any circumstances to leave the pet alone in the holiday home, just as pets may never stay in the house's furniture, beds, etc. In addition, we ask you to make sure to clean up after your pet in and around the holiday home, including removing animal hair inside and feces outside so that there are no unpleasant surprises for the next guests arriving to the holiday home.
If it can be established that in violation of a particular holiday home description that pets have been brought to the holiday home, or if it can be established that more than the permitted number of pets have been brought, the tenant is obliged to pay DKK 5,000 to Feriepartner for non-compliance with the house description, as well as the general rental conditions. The renter is also obliged to pay the amount if it can be ascertained that, pets have stayed in furniture, pool rooms, etc.

Renting a holiday home in the winter months
In the period from 1 October to 31 March, the holiday home is heated to a temperature of approx. 15°C for your arrival. In the pool house, the pool will be between 24 and 28°C.

Smoking
If it is found that there is smoking inside a non-smoking holiday home the renter is obliged to pay DKK 5,000 to Feriepartner, for non-compliance with the holiday home description. Whether smoking is allowed inside a holiday home it will stated in the description for the individual holiday home.

Swimming guidelines
In some areas on the Danish coastline it can be dangerous to go swimming. So follow these swimming guidelines:
1. Learn to swim and dive correctly
2. Never swim alone
3. Swim only where permitted
4. Only go out to navel-level
5. Dive only where the water is deep enough
6. Swim along the coast
7. Never swim with alcohol or narcotics in your bloodstream
8. Get out of the water, when you start to feel cold
You can get more information about swimming from your local Feriepartner agency.

TV, Satellite TV
Many holiday homes have TV and satellite connection. The satellite box has been programmed according to the individual owner’s wishes, and you cannot assume that you will be able to receive all Danish channels. Poor signal or total reception failure may occur (e.g., weather conditions). If any problems occur with the TV/satellite reception etc., there is no guarantee that it can be repaired during weekends or in evenings. In the event of misuse or changes of settings by the renter, Feriepartner reserve the right to charge the renter for repair/new settings. Please make sure you read the instruction manual or call Feriepartner if you are in doubt about how to operate it.

Utilities expenses
Power and any oil heating meters are read on arrival and departure and entered in ‘Mit Feriepartner’. The link will be sent prior to the start of the tenancy.
Some regions charge a fee for water consumption, whereas in other regions that is included in the rental price. You can see this on your consumption registration.
If you have not made a note of the figures, Feriepartner will estimate consumption.

Usage of the holiday home
The holiday home may only be used for recreational purposes, and thus not for parties and gatherings without the landlord's prior consent. Feriepartner is obliged and entitled to contact the tenant if there is a reasonable suspicion of a non-recreational purpose for the rental.

Vermin/insects
Feriepartner draw particular attention to the fact that Danish holiday homes are located in natural areas. Naturally, these natural areas are home to ants, flies and spiders. There is nothing we can do about this. In the event of extreme insect infestation in the holiday home, please contact Feriepartner. We will do our best to help you.
Washing machines, tumble dryers, dishwashers
In many holiday homes there are washing machines, tumble dryers and/or dishwashers. If and operating problems occur, there is no guarantee that repairs can be carried out at the weekend or in the evening. In the event of misuse by the renter, Feriepartner reserve the right to charge the renter for any repair. Please make sure you read the instruction manual or call Feriepartner if you are in doubt about how to operate it.

Weather conditions
Feriepartner is not held responsible if your arrival at or departure from the holiday home/key collection point is made impossible as a result of snowfall, ice or other weather conditions. This also applies to damages, including personal injuries, which may occur from this.

Young people in groups of 3 or more
Unfortunately, Feriepartner have frequently encountered problems when renting to young people (e.g., damage to equipment or lack of final cleaning). Therefore, it has been necessary to set an age limit of 25 years old for groups of more than 2 people. This does not apply to young people who are on holiday with their parents, or to two young people, who rent a holiday home together.
Please be advised that there may be inspection visits. Contact Feriepartner if you have any questions.

X & Z
If you need any more information, Feriepartner are always happy to help.