Allergy

Only in holiday homes marked “Allergy friendly” will you be com­ple­te­ly assured that there has never been pets in the holiday home. Even if the descrip­tion of the house states that pets are not allowed, a house-owner or their guests may pre­vious­ly have had pets in the holiday home. Fe­ri­e­part­ner’s staff bear no re­spon­si­bi­li­ty for allergic reactions to house dust. We strongly recommend that people with dust allergies should choose houses with wooden or tiled floors. 

Arrival and Departure

The rental agreement states where you will be able to pick up the key to your holiday home. It will also inform you of when the holiday home is at your disposal on the day of arrival, as well as the latest time checkout is, on the day of departure.

For key col­lection at the agency: Upon arrival outside the agency's opening hours the key to the holiday home will be ready for col­lection in the agency's key box/key room. When departing outside the agency's opening hours, the key can be delivered in the agency's mailbox/key box.

Barbecue

Most holiday homes have a barbecue included in their inventory. Fe­ri­e­part­ner assume no re­spon­si­bi­li­ty for the quality or condition of this barbecue.

Beds/sleeping areas/cupboard space

Bed sizes vary greatly. The width of a double bed varies from approx. 120-180 cm. The length varies from 175-200 cm. The width of single beds varies from 60-85 cm and the length from 175-200 cm. Double beds often consist of one large mattress, but sometimes of two single mattres­ses. Often there is a pro­tecti­ve mattress on top on the grounds of hygiene and ap­pea­ran­ce. Please lay your own sheet on top of the pro­tecti­ve mattress.

Holiday homes generally have quite limited cupboard space. Therefore, you cannot expect to lay/hang all the clothes you have brought in cupboards. Some cupboards are open or with a curtain.

Bicycles

In some holiday homes there are bicycles, which the renter is free to use. But Fe­ri­e­part­ner take no re­spon­si­bi­li­ty for their quality and standard or any defects.

Bicycle rental

You can rent bicycles in the area, and Fe­ri­e­part­ner are always available, should you need further in­for­ma­tion.

Com­plaints

Damages and com­plaints must be im­me­di­a­te­ly reported to Fe­ri­e­part­ner at the start of the rental period. If this is not possible upon arrival, you must get in touch no later than 48 hours later. Damages/defects/com­plaints do not ne­ces­sa­rily lead to discount or com­pen­sa­tion (p. §6 General Terms and Con­di­tions).

Con­struction noise

During your holiday, there may be con­struction noise in the immediate sur­ro­un­dings. Fe­ri­e­part­ner have no way of knowing when and where building or renova­tion is taking place, and therefore cannot be held re­spon­sib­le. 

Décor/equipment

All holiday homes are privately owned and decorated in ac­cor­dan­ce with the owner’s taste and requi­re­ments. Therefore, Fe­ri­e­part­ner bear no re­spon­si­bi­li­ty for the renter’s in­di­vi­du­al expecta­tions. Unless otherwise specified, all holiday homes are equipped with toilet, hot and cold water, hand shower/shower cabin, stove, coffee maker, vacuum cleaner, and radiators. The beds have duvets (in some cases feather duvets), pillows and possibly a mattress topper.

There are cutlery and kitchen utensils for the number of persons allowed in the house. Please contact Fe­ri­e­part­ner if you have any questions about décor etc. For your holiday, you must bring the following yourself: bedding, towels, tea towels, dis­hclo­t­hs, tab­leclo­th, and toile­tri­es.
The holiday home is not always equipped with cleaning agents. The renter is thus requested to bring cleaning agents.

Deposit / consump­tion

A) Will be offset against utilities
A deposit is required with each rental agreement and is paid with the 2nd in­stal­ment. After departure the holiday home is checked. Utility expenses will be offset against the deposit and the balance refunded within 14 days after departure, into the account you have sti­pu­la­ted. 

B) Will not be offset against utilities
A deposit is required with each rental agreement and is paid with the 2nd in­stal­ment. After departure the holiday home is checked. Utilities expenses cannot be offset against the deposit but are payable on departure as per the in­structions from the rental agency. The amount is refunded within 14 days after departure, into the account you have sti­pu­la­ted.

Driving di­rections

All desti­na­tions and di­rections can be generated on Google Map or similar services. If you cannot find the desti­na­tion, please contact Fe­ri­e­part­ner.

Electric car charging

In the house descrip­tion on our website under Fa­ci­li­ties, it will appear whether charging an electric car (also applies to hybrids) at the rented holiday home is allowed or not. If charging of an electric car is permitted, it is stated under Fa­ci­li­ties which type of charge is made available and thus permitted.

If the renter acts in breach of the house descrip­tion by charging his electric car where it is not permitted, the renter is directly liable to Fe­ri­e­part­ner and the owner of the holiday home, for the damage and loss that the improper charging may cause.

Electri­ci­ty

220 Volts in all holiday homes.

Energy consump­tion

Fe­ri­e­part­ner recommend that you keep an eye on your energy consump­tion during your stay.

Final cleaning

A) Cleaning included
If the final cleaning is included, you do not have to spend the last hours of your holiday cleaning. The holiday home however, has to be tidy, and the dis­hwas­her, fridge and waste bin emptied.

B) Ordered cleaning
Relax on the last day of your holiday and leave the cleaning of the holiday home to Fe­ri­e­part­ner. You can order cleaning when you book the holiday home or directly at the agency, but no later than three days before your departure.

C) Final cleaning done by renter
Before departure, the holiday home must be clean and tidy. Cleaning includes the inside and outside of windows, vacuum cleaning, and dusting. Tiled, linoleum or wooden floors should be both vacuumed and washed. The kitchen (cooker, cabinets, cutlery etc.) and the fridge should be clean and dry. Please leave the fridge open. It is pro­hi­bi­ted to leave food in the holiday home.

Firewood

Firewood is not included in the rental price, but you can buy firewood in su­per­mar­kets etc. If there is any firewood at the holiday home, this is the owner’s private property, and may only be used/purchased, if per­mis­sion has been granted. In this case, the payment is made directly to the owner and left in the house on departure.

It is forbidden to gather firewood in the forest or on the beach, as it may contain salt, which can damage the stove. If there are high winds or storms, it may be that the wood burning stove/fireplace cannot be used, because the wind pressures the smoke back down the chimney.

Fishing licence

You can buy a fishing licence for inshore fishing on www.fisketegn.dk

Garbage

Next to the holiday home you will find either a rubbish bin or a rubbish bag. Please notice that these are not regularly emptied weekly. The time of garbage col­lection will vary, and therefore you cannot ne­ces­sa­rily expect an empty bin/bag upon arrival.

All waste must be sorted and disposed of according to the specified re­gu­la­tions. If the holiday home is left with an over­flowing waste container or unsorted waste, Fe­ri­e­part­ner reserves the right to charge a fee for disposal of the waste.

Garden furniture

All holiday homes have garden furniture for your use, i.e. table and chairs.  Parasols, sun loungers and cushions are excluded from this category, and so you cannot expect them to be available in the house.

Guests

It is important to point out that you must never ac­com­moda­te more people in the holiday home than the number specified in the house’s descrip­tion. Nor is it allowed to pitch tents, or park caravans or camping vans on the holiday home’s plot.

Health insurance

You are recom­men­ded to bring your health insurance details when you go on holiday.

Highchair, cot, and pushchair

You can loan cots and hig­h­chairs for free from most Fe­ri­e­part­ner agencies. Collect any item you have ordered along with the key on arrival and return them upon departure. If your holiday home has a key box, loaned items must be picked up and returned at the local agency within opening hours.

At some agencies, there is a charge for ordering cots, hig­h­chairs, and pus­h­chairs. For more in­for­ma­tion, please contact the in­di­vi­du­al agency.

Hot tub

Hygiene in a hot tub is very important. Fe­ri­e­part­ner makes sure that between all rental periods the hot tub is thor­oug­hly cleaned to reduce bacteria. If you use the hot tub, you must put one chlorine tablet per person in the water. All holiday homes with hot tubs supply chlorine tablets. Only switch on the hot tub when the water is 10 cm above the nozzles.

In­for­ma­tion about the holiday home

If you have questions about the holiday home, you can find answers in the holiday home's digital info folder via ‘Mit Fe­ri­e­part­ner’/your booking login.

Land

Fe­ri­e­part­ner descrip­tions frequent­ly include the expres­sion “natural land.” This refers to heather moors, tall grass, uneven ground, wild heath etc. This “natural land” has been left to nature, so you cannot count on being able to use the entire area. Nor can you expect the grass to be cut, so that, for example, children can play ball. It is not allowed to park a caravan or pitch a tent on the land. Please also read the point: “Guests”. 

Linen

A linen package contains bedding, a small and a large towel and tea towel. Delivery of linen packages vary from agency to agency and can be done in one of the following ways;

A) Delivered to the holiday home and removed after departure by the cleaning staff
pre-ordered linen packages will be delivered to the holiday home by our staff and should be left in the house on departure. 

B) Linen packages are supplied upon col­lection of the key and returned to the agency per­so­nal­ly by the renter.
You can order linen packages in the agency. You collect the linen packages you have ordered along with the key upon arrival at the agency, and you must return them here on departure.

C) If you have not pre-ordered linen packages, Fe­ri­e­part­ner will charge a provision fee.
Please note, in the case of linen packages delivered in reusable fabric bags, the bags must be returned along with used linen upon departure.

Lost property

Fe­ri­e­part­ner will hold on to lost property for up to three months after the end of a stay. Any articles will be sent by mail at the renter’s expense. 

Military exercises

In certain areas of Denmark military exercises oc­ca­sio­nal­ly take place. As far as possible, such acti­vi­ties take place outside holiday periods. You can obtain further in­for­ma­tion from Fe­ri­e­part­ner. Sometimes the exercises are planned at the last minute, so it is im­pos­sib­le to provide accurate in­for­ma­tion.

Payment

The 1st in­stal­ment is a pre­pay­ment of 25% of the overall rental price. The balance and the deposit must be paid no later than 70 days before the start of the rental period. If booking less than 70 days before the start of the rental period, the full rent must be paid im­me­di­a­te­ly.

Together with the rental agreement all guests receive bank details, including IBAN number and SWIFT code for trans­fer­ring the stated amount. All guests can pay by credit card on the Fe­ri­e­part­ner website.

Pets

Pets are welcome in many Fe­ri­e­part­ner holiday homes, but make sure you first read the descrip­tion of the house before you book your stay. In holiday homes where pets are allowed, the pet may only move around on the grounds of the holiday home. Pets do not have to be on a leash on the holiday home grounds. All other places, including on public roads, the pet is required to be on a leash unless otherwise is provided by public re­gu­la­tions. If you bring pets, it is not allowed under any circum­stan­ces to leave the pet alone in the holiday home, just as pets may never stay in the house's furniture, beds, etc.

In addition, we ask you to make sure to clean up after your pet in and around the holiday home, including removing animal hair inside and feces outside so that there are no un­plea­sant surprises for the next guests arriving to the holiday home.

If it can be establis­hed that in violation of a par­ti­cu­lar holiday home descrip­tion that pets have been brought to the holiday home, or if it can be establis­hed that more than the permitted number of pets have been brought, the tenant is obliged to pay DKK 5,000 to Fe­ri­e­part­ner for non-com­pli­an­ce with the house descrip­tion, as well as the general rental con­di­tions. The renter is also obliged to pay the amount if it can be as­certai­ned that, pets have stayed in furniture, pool rooms, etc.

Renting a holiday home in the winter months

In the period from 1 October to 31 March, the holiday home is heated to a tem­pe­ra­tu­re of approx. 15°C for your arrival. In the pool house, the pool will be between 24 and 28°C.

Smoking

If it is found that there is smoking inside a non-smoking holiday home the renter is obliged to pay DKK 5,000 to Fe­ri­e­part­ner, for non-com­pli­an­ce with the holiday home descrip­tion. Whether smoking is allowed inside a holiday home it will stated in the descrip­tion for the in­di­vi­du­al holiday home.

Swimming gu­i­de­li­nes

In some areas on the Danish coastline it can be dangerous to go swimming. So follow these swimming gu­i­de­li­nes:

1. Learn to swim and dive correctly
2. Never swim alone
3. Swim only where permitted
4. Only go out to navel-level
5. Dive only where the water is deep enough
6. Swim along the coast
7. Never swim with alcohol or narcotics in your blood­stream
8. Get out of the water, when you start to feel cold

You can get more in­for­ma­tion about swimming from your local Fe­ri­e­part­ner agency.

TV, Satellite TV

Many holiday homes have TV and satellite con­nection. The satellite box has been pro­gram­med according to the in­di­vi­du­al owner’s wishes, and you cannot assume that you will be able to receive all Danish channels. Poor signal or total reception failure may occur (e.g., weather con­di­tions). If any problems occur with the TV/satellite reception etc., there is no guarantee that it can be repaired during weekends or in evenings.

In the event of misuse or changes of settings by the renter, Fe­ri­e­part­ner reserve the right to charge the renter for repair/new settings. Please make sure you read the in­struction manual or call Fe­ri­e­part­ner if you are in doubt about how to operate it.

Utilities expenses

Power and any oil heating meters are read on arrival and departure and entered in ‘Mit Fe­ri­e­part­ner’. The link will be sent prior to the start of the tenancy.

Some regions charge a fee for water consump­tion, whereas in other regions that is included in the rental price. You can see this on your consump­tion re­gi­stra­tion.
If you have not made a note of the figures, Fe­ri­e­part­ner will estimate consump­tion.

Usage of the holiday home

The holiday home may only be used for recre­a­tio­nal purposes, and thus not for parties and gat­he­rings without the landl­ord's prior consent. Fe­ri­e­part­ner is obliged and entitled to contact the tenant if there is a rea­so­nab­le suspicion of a non-recre­a­tio­nal purpose for the rental.

Vermin/insects

Fe­ri­e­part­ner draw par­ti­cu­lar attention to the fact that Danish holiday homes are located in natural areas. Naturally, these natural areas are home to ants, flies and spiders. There is nothing we can do about this. In the event of extreme insect in­fe­sta­tion in the holiday home, please contact Fe­ri­e­part­ner. We will do our best to help you.

Washing machines, tumble dryers, dis­hwas­hers
In many holiday homes there are washing machines, tumble dryers and/or dis­hwas­hers. If and operating problems occur, there is no guarantee that repairs can be carried out at the weekend or in the evening. In the event of misuse by the renter, Fe­ri­e­part­ner reserve the right to charge the renter for any repair. Please make sure you read the in­struction manual or call Fe­ri­e­part­ner if you are in doubt about how to operate it.

Weather con­di­tions

Fe­ri­e­part­ner is not held re­spon­sib­le if your arrival at or departure from the holiday home/key col­lection point is made im­pos­sib­le as a result of snowfall, ice or other weather con­di­tions. This also applies to damages, including personal injuries, which may occur from this.

Young people in groups of 3 or more

Un­fortu­na­te­ly, Fe­ri­e­part­ner have frequent­ly en­co­un­te­red problems when renting to young people (e.g., damage to equipment or lack of final cleaning). Therefore, it has been necessary to set an age limit of 25 years old for groups of more than 2 people. This does not apply to young people who are on holiday with their parents, or to two young people, who rent a holiday home together.

Please be advised that there may be in­spection visits. Contact Fe­ri­e­part­ner if you have any questions.

X & Z

If you need any more in­for­ma­tion, Fe­ri­e­part­ner are always happy to help.

Valid from 2023